Temporary Cloud Backup

[aashay2035]

Hello!

I sent my s22 ultra to get service done on it. I did the temp cloud backup on it. It took hours, but it completed. I then put it in maintenance mode. I shipped it out to the samsung repair, and got it back. Now when I am trying to restore it, it is greyed out on the temp cloud backup. What should I do? I am missing my app data and my secure folder data. Is it even backed up? If so where? And is it possible to get it back?

Thanks

[CharlotteYTmember]

peace

[LongHiker]

@CharlotteYTmember The temporary backups are only stored 30 days. Did you get the device back within 30 days of storing the temporary backup?

Did you use the same Samsung account when saving the backup and trying to restore it? 

[aashay2035]

Yes I got my phone back within 30 days. And I am using the same Samsung account. When I got the phone, it was not it maintenance mode. It was fully reset

[aashay2035]

This is that I mean I can't see anything