I purchased a Samsung Galaxy 23+ when it came out factory new at at the full price of around ($1,299). After a week of having it my brother mentioned I sound as if I'm underwater or they can barely hear me at all. This has been going out aparently been that state of my phone since purchase which I was had no way of knowing by myself. Since I purchased it from T-mobile I simple returned to them, upon informing T-Mobile of this problem within the first week of purchse they offered me two options i believe At the time I was told because I didnt bring it back within 3 or 7 day after purchase Iwas left with two options:
Samsung refused to correct this 1299 problem with a simple exchange. Rather they schesuled me or an appointmet with an affiliated third party repair shop for the purpose of diagnosing the issue at no cost to myself. I scheduled an appointment with the repairshop, I showed up for the appointment and was told the service would be at my expense ($150) by the tech after informing him I the representative at Samsung told scheduled me to their shop. I been dissatisfied with this specific experiance and Samsung product and lack of service for approximately 10 months going to a year now.
1. The S23 plus isn't anywhere near $1400 from T-Mobile. 2. If you bought it from them, you have 14 days to just return it. Even if it wasn't defective. If you're still within that time frame just return the device
