JUMP TO SOLUTION Solved

Original topic:

Galaxy S23 no signal

(Topic created: 05-16-2024 09:48 AM)
582 Views
smooth1992
Asteroid
Options
Galaxy S23

I have use galaxy phones for a long time and some of them had issues that I learned to deal with but the quality of the devices is really poor now. In the past I use the s4,s6,s8,s9,s23 and now the fold 4 my favorite was the s6 but it use to get hotter than an iron and the battery didnt last long. The best of all of them hands down was the s9 I still got the phone (2024) I bought it when it came out and still works up to this day, but is not a 5g phone. The s6 just stopped working one day but I liked the phones they lasted me until I decided to upgade. I CANT SAY THE SAME FOR THE S23, 1 year and 2 month later the phone stopped getting signal I called custermer service and they said my guarantee had expired to take it to a repair shop i still have the phone it has no damage and it looks like i just took it out of the box. Custermer services just try to sell me a new phone they said if i wanted to trade for the s24 and try giving me a deal but i hadn't even finished my payments for the s23, the problem with the phone is if I tuned wifi calling even with no internet but wifi signal it workes and shows that there is a tmobile signal and im able to make calls but if I'm outside and try making a call it shows :prohibited: no signal this sounds like a software issue to me... or a scam made by samsung so people have to buy a new phones. I was lucky with the fold 4 I use my phones intensely for work this is the reason I'm willing to pay 2000 dollars for a phone if it has new technology or just if I like it but the fold also had it's problems after a couple of months I got a spot on the inside screen that stopped working no reason at all. I had to take the phone to the repair shop the warranty covered it but they kept my phone for 2 week they said that after replacing the screen the phone didn't want to turn on and after replacing something else the Bluetooth didn't want to work and samsung did not want to just give me a new phone and again my phone is like new but like I said the before quality of this phones going down the drain and we have to pay $2000 to complain and not get nothing for the waste of our money and time

1 Solution


Accepted Solutions
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S23

Thank you for reaching out. I can certainly understand your concern with not getting signal on your S23. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and it's ability make or receive phone calls may be limited. Give this link a try for steps to troubleshoot the signal symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01001598/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
7 Replies
270
Sun
Options
Galaxy S23
Are you just venting or do you need assistance with something?
0 Likes
Reply
Sengtrin76
Asteroid
Options
Galaxy S23
Don't be a fanboy. My Samsung Phone app keeps glitching and stopping during Phone calls. I sent it in to Samsung and they replaced the camera lol. I got Phone back and the Samsung Phone app still has the same issue. Now they want me to send it in again. Samsung support is useless
smooth1992
Asteroid
Options
Galaxy S23
Like I said my s23 doesn't want to receive signal i even still have the original box and bought directly from Samsung and all I was told was to trade for a s24 which I'm not going to do because like I said before I'm even still making payments for a phone I can't use
0 Likes
Reply
TipsyTrex
Supernova
Options
Galaxy S23
It's much easier to understand your issue if you don't preface it with your personal history with samsung.
Try performing a network reset
Settings>general management>reset>reset mobile network settings, then return and reset wifi and Bluetooth settings as well. See if that doesn't clear up the issues.
0 Likes
Reply
smooth1992
Asteroid
Options
Galaxy S23
I have done everything except factory reset
0 Likes
Reply
jax863
Asteroid
Options
Galaxy S23
I have a Samsung s9 and often it won't connect to Bluetooth. The Bluetooth icon is gray out and nothing i do will turn it blue
0 Likes
Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S23

Thank you for reaching out. I can certainly understand your concern with not getting signal on your S23. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and it's ability make or receive phone calls may be limited. Give this link a try for steps to troubleshoot the signal symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01001598/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply