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Do Not Disturb blocking STARRED contacts

(Topic created: 07-31-2023 09:34 PM)
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Lilyfelicis
Asteroid
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Galaxy S23
I just got an S23 on Saturday, and am still working out the few changes in systems from my S20. I've had some unpleasant surprises as far as apps go, but my MAIN issue right now is that I have a few people as starred/favorite contacts, and i have my DND set to *allow* calls/texts from starred contacts, but they are still not coming through. 
I don't have my phone on silent, my messages app has notifications allowed (sound and vibrate), and I've even changed the notifications for the starred contacts, thinking I just wasn't *hearing* the default notification. But just now, I was on my phone (DND engaged automatically at 10pm). I texted one of my starred contacts, then left the messaging app to respond to an email, and DID NOT receive a notification when they responded. I just saw the icon when I glanced at the top info thing on my phone. 

Please help. My starred contacts are IMPORTANT people: a few family members and some people from work (I do have a job where after-hours emergencies can happen and require a response from me). 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello there!

 

Thanks for reaching out for assistance.

 

I definitely can understand how important it is to you to be able to still receive notifications from your starred contacts when DND is enabled.

 

First, let's make sure your phone is up-to-date to the latest software. 

 

Next, let's wipe cache partition on the phone. This step is always good to do when your phone updates to a new software or if's acting a little wonky at times.

 

Follow these steps below: 

1. Turn off your phone.

2. Connect your phone to PC using USB-cable and push down the Volume Up and Power key for a moment.

3. The Recovery Mode should be on the screen now.

4. Use the Volume buttons to navigate and the Power key to accept it.

5. Select Wipe cache partition option.

6. Select Yes button.

7. Reboot your phone to exit Recovery mode.

 

I am also providing a link on how to set up exceptions. This feature allows you to set up exceptions to receive certain calls and messages when your phone is in DND mode.

https://www.samsung.com/us/support/answer/ANS00077281/

 

If you are still not able to get this feature to work to your liking, then I would encourage you to submit an error report in the Samsung Members app.

https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

**Note: the link above is for an international device, but the steps should be the same for US devices as well.**

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14 Replies
-Cornelius-
Comet
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Galaxy S23
Do you need to do not disturb option, do you use it? Is what I mean, on a regular basis, with a little more information perhaps I can help you.
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Lilyfelicis
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Galaxy S23
I use do not disturb in in the evenings, so certain alerts (emails, apps, etc) do not make noise and wake me at night, and also so calls/texts from NON important people don't wake me up. For example, it's 7AM where I live now; I just woke up and received three emails overnight, that would have made noise had do not disturb not been on.
The way it worked on my old phone, when do not disturb was turned on, only my alarms and calls/texts from favorite contacts came through. Everything else was silenced, and I would just get it when I woke up and looked at my phone.
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JBTechfanatic
Black Hole
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Galaxy S23
This is how you set it correctly remember to add it here under dnd settings messages and calls are separated to allow so set eachScreenshot_20230801_001558_Settings.jpgScreenshot_20230801_001612_Settings.jpgScreenshot_20230801_001624_Settings.jpg
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Lilyfelicis
Asteroid
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Galaxy S23
So I already HAD it set from the bottom section here. Are you saying that on this new phone, I have to enter them again SEPARATELY from already having them in my favorite contacts?Screenshot_20230801_071423_Settings.jpg
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userF9qF3zJX5l
Cosmic Ray
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Galaxy S23
problem is my starred contacts can call but I can't answer when DND is on. Pretty much makes it useless
JBTechfanatic
Black Hole
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Galaxy S23
Use the plus at the top and add the numbers you want and then you will be.
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userF9qF3zJX5l
Cosmic Ray
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Galaxy S23
I have done and made exceptions it doesn't work. They call but I can't answer them.
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JBTechfanatic
Black Hole
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