Solved: Do Not Disturb blocking STARRED contacts - Samsung Community

Lilyfelicis · ‎07-31-2023

I just got an S23 on Saturday, and am still working out the few changes in systems from my S20. I've had some unpleasant surprises as far as apps go, but my MAIN issue right now is that I have a few people as starred/favorite contacts, and i have my DND set to *allow* calls/texts from starred contacts, but they are still not coming through.

I don't have my phone on silent, my messages app has notifications allowed (sound and vibrate), and I've even changed the notifications for the starred contacts, thinking I just wasn't *hearing* the default notification. But just now, I was on my phone (DND engaged automatically at 10pm). I texted one of my starred contacts, then left the messaging app to respond to an email, and DID NOT receive a notification when they responded. I just saw the icon when I glanced at the top info thing on my phone.

Please help. My starred contacts are IMPORTANT people: a few family members and some people from work (I do have a job where after-hours emergencies can happen and require a response from me).

SamsungModerator1 · ‎08-08-2023

Hello there!

Thanks for reaching out for assistance.

I definitely can understand how important it is to you to be able to still receive notifications from your starred contacts when DND is enabled.

First, let's make sure your phone is up-to-date to the latest software.

Next, let's wipe cache partition on the phone. This step is always good to do when your phone updates to a new software or if's acting a little wonky at times.

Follow these steps below:

1. Turn off your phone.

2. Connect your phone to PC using USB-cable and push down the Volume Up and Power key for a moment.

3. The Recovery Mode should be on the screen now.

4. Use the Volume buttons to navigate and the Power key to accept it.

5. Select Wipe cache partition option.

6. Select Yes button.

7. Reboot your phone to exit Recovery mode.

I am also providing a link on how to set up exceptions. This feature allows you to set up exceptions to receive certain calls and messages when your phone is in DND mode.

https://www.samsung.com/us/support/answer/ANS00077281/

If you are still not able to get this feature to work to your liking, then I would encourage you to submit an error report in the Samsung Members app.

https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

**Note: the link above is for an international device, but the steps should be the same for US devices as well.**

View solution in context

-Cornelius- · ‎07-31-2023

Do you need to do not disturb option, do you use it? Is what I mean, on a regular basis, with a little more information perhaps I can help you.

Lilyfelicis · ‎08-01-2023

I use do not disturb in in the evenings, so certain alerts (emails, apps, etc) do not make noise and wake me at night, and also so calls/texts from NON important people don't wake me up. For example, it's 7AM where I live now; I just woke up and received three emails overnight, that would have made noise had do not disturb not been on.
The way it worked on my old phone, when do not disturb was turned on, only my alarms and calls/texts from favorite contacts came through. Everything else was silenced, and I would just get it when I woke up and looked at my phone.

JBTechfanatic · ‎08-01-2023

This is how you set it correctly remember to add it here under dnd settings messages and calls are separated to allow so set each

Lilyfelicis · ‎08-01-2023

So I already HAD it set from the bottom section here. Are you saying that on this new phone, I have to enter them again SEPARATELY from already having them in my favorite contacts?

userF9qF3zJX5l · ‎08-01-2023

problem is my starred contacts can call but I can't answer when DND is on. Pretty much makes it useless

JBTechfanatic · ‎08-01-2023

Use the plus at the top and add the numbers you want and then you will be.

userF9qF3zJX5l · ‎08-01-2023

I have done and made exceptions it doesn't work. They call but I can't answer them.

JBTechfanatic · ‎08-01-2023

Could it be switching to driving mode Dmd? That's the only thing I can think of . Open maps and turn on navigation then go to settings and adjust those options see if that helps. If not last thing is a master settings reset should definitely resolve as it could be a software glitch

userF9qF3zJX5l · ‎08-01-2023

I think it's going to be more of a software issue these phones have been doing some crazy things since the last few updates

Original topic:

Do Not Disturb blocking STARRED contacts

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