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Original topic:

S23 Ultra constantly trying to connect to Smart TV

(Topic created: 04-27-2023 10:41 AM)
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DC100
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Galaxy S23

My GS23 Ultra constantly tries to connect to Samsung Smart TVs. It happens at home and when I go somewhere with Samsung TVs.

Was at a bar last week with a wall of TVs and they kept getting a popup asking if they want to allow the connection.

If I turn my bluetooth off (which was samsung's suggestion) it stops. But why should I have to turn BT on and off when i want to use it?

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SamsungModerator1
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Galaxy S23

*** UPDATE***

 

Please review the following message from Samsung regarding this matter. Feel free to reach out to the app developers of Facebook to submit any additional inquiries regarding this message. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01203254/

 

 

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Galaxy S23
It's a setting in smart things or wifi , it will say (detect Samsung devices on the same network. Uncheck it)
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DC100
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Galaxy S23

thanks for the suggestion. I can't find this setting thought. I will keep looking.

 

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SamsungModerator1
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Galaxy S23

Hello DC100, Welcome to the Community. We understand how frustrating it can be to receive these multiple notifications.

Try going to SmartThings.

Select Settings in the top corner.

Scroll down and toggle off the option to Ask to add new devices.

Please let us know if this helps.

DC100
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Galaxy S23

Thanks...I saw that option and turned it off already. If the issue does not continue to occur I will return and advise.

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DC100
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Galaxy S23

I turned it off and it's still doing it.

Any other ideas?

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Galaxy S23
I think its in smart things Saya automatically ask to connect to smart deviceScreenshot_20230428_123204_SmartThings.jpg
DC100
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Galaxy S23

Turned it off and it still tries to connect

 

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SamsungModerator1
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Galaxy S23

*** UPDATE***

 

Please review the following message from Samsung regarding this matter. Feel free to reach out to the app developers of Facebook to submit any additional inquiries regarding this message. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01203254/

 

 

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Olwylee
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Galaxy S23

I have the same issue. I'm not yet ready to send in logs, however, I have narrowed the issue down to something to do with the Facebook app.

I also have an AU8000 Smart TV and after going through all the other settings the only time it happens now is when I launch Facebook.

It's still a pain as if I leave Facebook running while watching TV, it periodically throws up the message and I can't find a setting in Facebook to stop it.