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Original topic:

S23 Ultra goes silent when someone calls

(Topic created: 11-11-2023 06:19 PM)
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Sunny Hundal
Asteroid
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Galaxy S23

Hello everyone,

Approximately a month ago, I began encountering a persistent issue with my S21 5G. The problem arises when someone calls, causing my phone to go silent. Despite attempting various solutions, excluding a factory reset, the issue persists. Seeking a resolution, I opted to purchase the S23 Ultra. However, after transferring all my data from the S21 to the new S23 Ultra, I find myself grappling with the same problem.

I've taken several troubleshooting steps, including deleting recently downloaded apps, changing the ringtone, activating safe mode, clearing all cache from storage, and checking Do Not Disturb like hundred times. Unfortunately, none of these efforts have proven successful. Given that this is a brand-new phone, I suspect the issue may be rooted in the software.

I find myself at a loss for solutions, and the frustration is compounded by the fact that this problem is impacting my business. I've exhausted all known options and am reaching out for assistance. If anyone out there can provide guidance, I would greatly appreciate it. This problem is affecting my business, and I cannot afford further losses. PLEASE, if you have any insights, HELP!

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16 Replies
Sunny Hundal
Asteroid
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Galaxy S23

@@Anonymous  just an update. I did the Setting Reset and then had to do factory Reset, this time I did not transfer data from the old phone. I followed the instructions as you do on a brand new phone and restored data from Samsung backup and guess what - the f****ng problem still there. This is so frustrating, I am on the edge to go to the dark side and embrace Apple 😪 honestly this is beyond frustrating, this is costing me My business, money. How is this even possible? I did everything I possibly could to fix it on my old phone (S21) and now bought a brand new S23 Ultra and this .... I rather not type. However, I really appreciate all you guys time, idk what else I can do

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Sunny Hundal
Asteroid
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Galaxy S23

So do the factory Reset on S23 again and not restore the data? I can do that. I'll have to do that tonight, I'll keep you posted 🙂 Thank you for taking time to help, I appreciate it a lot.

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Sunny Hundal
Asteroid
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Galaxy S23

Wow, thank you 🙏 I'll let you know for sure.

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Anonymous
Not applicable
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Galaxy S23
@Sunny Hundal I have a few other things to try before having you Factory Reset Your Phone:

1. Tap on Settings
2. Tap Notifications
3. Check to see if "Do Not Disturb" is turned ON
4. If "Do Not Disturbed" is turned on
5. Tap on "Do Not Disturb" to Enter the "Do Not Disturb" Settings
6. Look for "Turn On As Scheduled"
7. Check the times "Do Not Disturb" is Scheduled For
8. If you have a Scheduled Time and The slider is turned ON
9. Any scheduled times will put the phone into Silent Mode
10. If you want to Delete a Scheduled Time. At the top of the screen (Tap ...)
11. The Option to Delete the Scheduled Time will show and you can Remove them
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Anonymous
Not applicable
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Galaxy S23
@Sunny Hundal

1. Tap on Settings
2. Tap on Sound and Vibration
3. Tap on Volume
4. Check the slider for "Ringtone Volume"
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PACritic
Comet
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Galaxy S23
Turn off caller ID or check if you turned off unidentified calls. I accidentally blocked my brother for 6 months once. I think your blocking calls
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Sunny Hundal
Asteroid
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Galaxy S23

Seems like it was a Routine under "Modes and Routines" that was causing it. Let's see, fingers crossed. 🙂