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Original topic:

S23 Ultra motion photo not working after One UI 6.0 update

(Topic created: 02-27-2024 01:50 PM)
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LAWsyMJ
Asteroid
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Galaxy S23

My wife's phone. Never had any issue with the motion photo feature before the update a couple days ago. I tried resetting all camera settings and options as well as clearing the camera data and cache. She said it works sporadically but most of the time not at all. Frustrating issue for her because we have a baby and she uses the feature to get the "right" picture. Hopefully someone has some insight or ideas. Thanks. 

64 Replies
Lauralee1984
Astronaut
Options
Galaxy S23

I can't do anything because it's still not working. My photos is not working and live photos

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Tikisan
Constellation
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Galaxy S23
The fact that this has been happening for months is very frustrating. I have been taking so many pictures of my kids thinking that motion photo is going to hopefully work, and it doesn't. Please, for the love of our family pictures, fix it. There's no error message that comes up at all.
Starpower1
Astronaut
Options
Galaxy S23
I am having the same problem with mine. My motion photos have no sound.There is no error code at all
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Hattie1321
Constellation
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Galaxy S23

No error message. The motion feature it turned on but motion picture is not captured. I have tries resetting photo settings and restart phone to no prevail, the motion feature does not work 

Drabbit
Constellation
Options
Galaxy S23

Same here,  no errors,  can you please fix asap?

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Andrew3a
Constellation
Options
Galaxy S23

Having the same issue on my s22. The setting is on but there is no way to access or see the motion photo feature. It doesn't show up on the backup to my Google photos either. Tried restart, turning settings on or off and taking photos. Nothing. Desperate for help. My child's best moments are between the times I hit the shutter and I use this to capture beautiful memories! 

cdscott8
Astronaut
Options
Galaxy S23

I am having the same issue with the Motion Photo.   No errors just won't work.  It was working as was in Mexico and loved the shots. But after the update it shows on but does not take a Motion picture.  

HELP PLEASE 🙏 

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Mrmatheron
Astronaut
Options
Galaxy S23
Same issue on my S23 ultra. Motion photos don't work at all. I also can't take burst photos anymore. I've tried changing every setting I can think of and still nothing.
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Mrmatheron
Astronaut
Options
Galaxy S23
I FIGURED IT OUT! I had to change my "advance intelligence options" from maximum to medium. Suddenly, all my photos had the motion photos again!!!
OKpic
Astronaut
Options
Galaxy S23
This did not fix mine.😖