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Original topic:

S23 Ultra motion photo not working after One UI 6.0 update

(Topic created: 11-30-2023 06:08 PM)
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LAWsyMJ
Asteroid
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Galaxy S23

My wife's phone. Never had any issue with the motion photo feature before the update a couple days ago. I tried resetting all camera settings and options as well as clearing the camera data and cache. She said it works sporadically but most of the time not at all. Frustrating issue for her because we have a baby and she uses the feature to get the "right" picture. Hopefully someone has some insight or ideas. Thanks. 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello HurricaneOleg, thank you for posting. Welcome to the Samsung Community. I understand the super slow motion feature on the S23 Ultra is broken. Please, submit an error report directly to Samsung.

Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports

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53 Replies
Hattie1321
Constellation
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Galaxy S23

Having the same issue, any insight on how to fix this?

SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, welcome to the Community, and thanks for reaching out. Can you both elaborate on what is exactly happening when using Motion Photo to where it isn't working? Any error(s) you are both receiving?

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LAWsyMJ
Asteroid
Options
Galaxy S23

There are no error messages of any kind. Motion photo is turned on but the motion photo is only captured sporadically when you look at photos you've taken. So, if you take 10 pictures, only a handful of them will have the motion photo captured. I have tried all kinds of things to figure out if there's a pattern to when the motion photo isn't captured and I can't figure it out at all but it's different every time so one time if you take 10 pictures 3 of them will have motion photo another time you take 10 pictures 7 of them will have motion photo. It's very inconsistent but the fact that it doesn't work consistently is a huge problem.

disonymity
Astronaut
Options
Galaxy S23
similar to what my S22U is doing sometimes. Flipping off then back on the Motion seems usually to work, but not betore feiling to capture a lot..
ELKO61
Constellation
Options
Galaxy S23

I'm having the same issue with my motion photo on my S23 Ultra since the One UI 6.0 update. It tells me motion photo is on, but it never is. There are no error messages and it says my update was successfully installed. I've restarted my phone and cleared the camera app's cash as suggested by others to no avail. Please advise of a solution.

Thanks 😊 

 

Pia1
Constellation
Options
Galaxy S23

Same issue here. Using Samsung S23 Ultra.  No error, motion is showing as on, but it doesn't take a motion photo only normal. Please help, I use this feature all the time and it's frustrating it no longer works!

Pia1
Constellation
Options
Galaxy S23

Any update on how to fix this! Please 🙏 

Lauralee1984
Astronaut
Options
Galaxy S23

I can't do anything because it's still not working. My photos is not working and live photos

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Tikisan
Constellation
Options
Galaxy S23
The fact that this has been happening for months is very frustrating. I have been taking so many pictures of my kids thinking that motion photo is going to hopefully work, and it doesn't. Please, for the love of our family pictures, fix it. There's no error message that comes up at all.
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