Original topic:

S23 second sim does not have 4g option

(Topic created: 8 hours ago)
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Annipanni
Astronaut
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Galaxy S23

Hello,

I have an esim as primary and while travelling I buy a local physical sim. While my first italian esim has under network mode all possible options ( 5g/4g/3g/lte) the second sim does not give the 4g option. I an in Australia where 3g is going to be dismantled and 4g is the most common. I tried to change sim tray ( sim1 or 2) but it still gives only 5g/lte/3g/2g as possible network mode.

In Australia I have a  Telstra sim and their automatic message says:  

Hi, you are in a 4G only area. Your device does not have 4G voice calling capability enabled. This means you may not be able to make voice/emergency calls in this area. 

Is there a device limitation? S23 not able to support 4g on the secondary sim?

Thanks for your help and support 

1 Reply
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23

@Annipanni Unfortunately you have landed in the user to user discussion area for Samsung US products and services. To find a better resource for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/ 

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