Samsung pass does not work on rooted devices

[soft290]

Hello everyone,

Please i just got this brand new s23 ultra with one physical sim and one E sim, SM-S918N, my issue is that the Samsung pass and security apps don't work because the phone says that the device has been rooted.. this is a brand new phone i bought and unbox myself. Please can anyone help me out as this is my first time really using Samsung phone and everything seems black and white to me compared to xiaomi devices.

Note: the phone status is showing official and root checker also shows that there is no root access 

 

 

 

[GaryB82]

Where did you purchase your phone.

[soft290]

From a retail store... I've used root checker to confirm the root Access and its showing that device hasn't been rooted 

[GaryB82 · Accepted solution]

I would suggest returning it since it sounds like a refurbished device that they sold as new 

[soft290]

 okay, but please would a refurbished phone still show official as the phone status