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Original topic:

Various apps keep crashing in Secure Folder

(Topic created: 10-24-2023 09:00 PM)
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CTJ
Constellation
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Galaxy S23

Hi, I recently switched to S23 + from my old and trusty S8.

I've never had any problem with apps crashing in the secure folder on my s8 but several of my apps keep crashing on S23. Just to be clear, the secure folder itself doesn't crash, I can use some apps with no problem but some apps for example spideroak Crossclave keep shutting down. When I installed the app in the normal way (Not in secure folder), the apps functions normally.

I've tried to

-force stop and delete data and cache

-restarting the phone

-uninstalled and reinstalled the apps

-uninstalled and reinstalled secure folder

-searched for update for secure folder

Unfortunately none of these steps helped. My secure folder version is 1.8.10.27

This is very frustating in an otherwise great phone. 

Does anyone have any advice on what other steps I can take?

Thanks,
Chris

 

1 Solution


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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, welcome to the Community, and thanks for reaching out about this. I appreciate you listing off all the troubleshooting steps you have tried! I recommend contacting the apps' developers, since they are third-parties, and seeing if it's a compatibility issue on their end, since you said it happens with some apps but not all.

You can also clear your device's cache partition, which can help improve device and app behavior through the recovery menu:

• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

You can also reset all system settings as well (Settings > General management > Reset > Reset all settings).

In addition, do ahead and submit an error report via Samsung Members. This guide can walk you through the process: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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1 Reply
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, welcome to the Community, and thanks for reaching out about this. I appreciate you listing off all the troubleshooting steps you have tried! I recommend contacting the apps' developers, since they are third-parties, and seeing if it's a compatibility issue on their end, since you said it happens with some apps but not all.

You can also clear your device's cache partition, which can help improve device and app behavior through the recovery menu:

• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

You can also reset all system settings as well (Settings > General management > Reset > Reset all settings).

In addition, do ahead and submit an error report via Samsung Members. This guide can walk you through the process: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/