Videos without sound

[Maritzalopez23]

My videos recorded on samsung camera no 3rd party app keep getting saved without sound. Why is this happening? I've noticed it happens in places where there is loud music/noise. Happened to me at a concert all my videos were saved with no sound and tonight at a baseball game all videos don't have sound. But if I record a video at home there is sound on those. What is happening?

[Sean_Read]

If these third-party apps are social media platforms, like Facebook, they sometimes mute the audio by default. This might be a simple suggestion, but when capturing footage through a third-party app, can you open the viewfinder and check to make sure the mute button isn’t pre-selected?

[Maritzalopez23]

No, I am not using a 3rd party app. I am recording off the Samsung camera and all my videos have the sound removed from them lately.

[Sean_Read]

Could you try holding down the camera icon, pressing the settings icon to go to the app info, clearing the cache, and then trying it again?

[Maritzalopez23]

I'm not seeing the option to clear the cache?

[Robin621k]

Long press on the camera icon, there will be a popup, tap on the circle with the letter i in it. Scroll down to storage, tap on it, clear cache

[Maritzalopez23]

What am I missing?

[Sean_Read]

Not those settings. From the home screen, where you see the camera icon, hold down on it until a submenu appears with shortcuts. You’ll see a little “i” in the corner. Tap it, scroll down to "Storage," and press it. You’ll then have the option to either clear data or clear the cache. Select "Clear Cache."

[Maritzalopez23]

Thank you. I've cleared it now. I'll see in a loud setting if this helps with the sound being removed as it seems it only does this when videos are taking in a loud setting. I just ran a phone diagnostic and seems like Mic 1 is failing..