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Original topic:

Visual voicemail app not installed on my unlocked phone

(Topic created: 02-18-2023 01:50 PM)
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user36DblCviJT
Astronaut
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Galaxy S23
Why is it not installed on my Unlocked phone? And unable to use it.
 
I have read numerous posts from answers from Samsung "ambassadors" claiming that it's my carrier's fault (T mobile) and when I get on the phone with them, they say they don't have any control over any apps on my phone. 
 
I don't know who to believe. 
 
This feature on iPhone and Google Pixels work seamlessly, why can't Samsung??? 
8 Replies
ShadowArtist201
Samsung Care Ambassador
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Galaxy S23
When you go to "Phone > Keypad" and select the 3 dots in the top right corner, do you see "Visual Voicemail"? It should be above "Settings".
user36DblCviJT
Astronaut
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Galaxy S23
Nope. Just "voicemail"
ButtaBean_420
Black Hole
Options
Galaxy S23
As far as I know the app just says Voicemail not Visual Voicemail do you have an app that says Voicemail
user36DblCviJT
Astronaut
Options
Galaxy S23
Nope not there, (searched with Show System App)
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ButtaBean_420
Black Hole
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Galaxy S23
It's not in System AppsScreenshot_20230218_164233_Settings_1000018333_1676756672.jpgScreenshot_20230218_164125_One UI Home_1000018332_1676756649.jpg
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user36DblCviJT
Astronaut
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Galaxy S23
I see, well... it's not there... and direct galaxy store link says incompatible with device... sighScreenshot_20230218_134919_Settings.jpg
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Solution
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23

@user36DblCviJT Visual voicemail is a carrier supplied service.

If you buy a carrier locked device, they preinstall visual voicemail in the firmware. 

If you buy an unlocked device, some carriers allow you to download and use their visual voicemail software and some do not. 

If you want great visual voicemail which provides great speech to text, use Google Voice. Download the Google Voice app, grab a number. Then forward your carrier provided number to the Google Voice number in this scenarios:

  • Forward when busy
  • Forward when unanswered
  • Forward when unreachable

 

user36DblCviJT
Astronaut
Options
Galaxy S23
I see, thank you for a work around.

I'm just very disappointed that I can't use Android native visual voicemail and use an alternative solution.