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Original topic:

Wired Headphones do not work with splitter

(Topic created: 04-27-2023 09:03 AM)
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VBjage
Astronaut
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Galaxy S23

I have the S23 Ultra and have always used one of those power/headphone splitters without issue, even on my S23 Ultra, until recently. Not sure if its post an update or not, but the phone does not see the headset when connected through the splitter. The splitter works fine on my wife's S20 Ultra and the headphones work fine without the splitter. Any thoughts or suggestions?

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, We understand the concern with the wired headphones not working. So let's try to alleviate some stress by trying this link below. 
https://www.samsung.com/us/support/troubleshooting/TSG01001072/#perform-basic-troubleshooting-for-th...
If this does not help, We recommend letting a service technician have a look. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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2 Replies
MsKa
Astronaut
Options
Galaxy S23
I am having the same issue.
0 Likes
Reply
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, We understand the concern with the wired headphones not working. So let's try to alleviate some stress by trying this link below. 
https://www.samsung.com/us/support/troubleshooting/TSG01001072/#perform-basic-troubleshooting-for-th...
If this does not help, We recommend letting a service technician have a look. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html