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05-23-2023
07:10 AM
(Last edited
04-14-2024
10:16 PM
by
SamsungChelsea
) in
All it records is static on what's app. Can't use the phone to make calls, they can't hear me. I used the diagnostic and it said one microphone is working, but the other one is not. This happened once before and it fixed itself after a few days, no clue how. Any ideas?
Solved! Go to Solution.
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05-23-2023
07:57 AM
(Last edited
06-07-2023
07:05 AM
by
SamsungRei
) in
Hello, We understand how inconvenient it is when the mic on the phone is not working correctly. This article provides some tips, such as cleaning the microphone and testing in Safe Mode: https://www.samsung.com/us/support/troubleshooting/TSG01001249/
If the microphone is still not working correctly, then it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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01-29-2024 03:53 PM in
Galaxy S23- Mark as New
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02-04-2024 09:02 PM in
Galaxy S23![Community Manager Community Manager](/i/rank_icons/admin.gif)
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02-06-2024 08:52 AM in
Galaxy S23Hey there! I can absolutely understand needing your microphone to work! Since it looks like it's not working with phone calls as well as other apps I would suggest having a certified technician take a look at it!
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.
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