All it records is static on what's app. Can't use the phone to make calls, they can't hear me. I used the diagnostic and it said one microphone is working, but the other one is not. This happened once before and it fixed itself after a few days, no clue how. Any ideas?
Solved! Go to Solution.
Hello, We understand how inconvenient it is when the mic on the phone is not working correctly. This article provides some tips, such as cleaning the microphone and testing in Safe Mode: https://www.samsung.com/us/support/troubleshooting/TSG01001249/
If the microphone is still not working correctly, then it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html