Battery issues

[BaldKellyPrice]

Ever since I purchased the phone in February there has been one particular issue that I cannot seem to solve. Whenever my battery gets to 15% it starts to die faster. When it's at 5%. I will literally watch within a matter of 30 seconds the phone going from 5% to 1% and I have done everything I believe and it's still giving me issues. Would I be better off just contacting Samsung while it's still within it's one year warranty?

[Isabella546]

Hi,

I've encountered similar battery issues with my Samsung phone before. Here are a few steps you can try to troubleshoot the problem:

1. Calibrate your battery:

   • Let your phone's battery drain completely until it shuts off.
   • Charge it to 100% without turning it on.
   • Once it's fully charged, turn it on and see if the battery percentage behaves more accurately.

2. Check for battery-draining apps:

   • Go to Settings > Battery and device care > Battery > Usage since last full charge.
   • Look for any apps that are consuming an unusually high amount of battery and consider uninstalling or restricting their background activity.

3. Update your software:

   • Make sure your phone is running the latest software version. Go to Settings > Software update > Download and install.

4. Clear the cache partition:

   • Turn off your phone.
   • Press and hold the Volume Up button and the Power button until the Samsung logo appears, then release both buttons.
   • Use the volume buttons to navigate to "Wipe cache partition" and press the Power button to select it.
   • After the process is complete, select "Reboot system now".

5. Reset your phone settings:

   • Go to Settings > General management > Reset > Reset all settings. This won't delete your data but will reset settings like Wi-Fi passwords and app preferences.

If these steps don't resolve the issue, it might be a hardware problem. Given that your phone is still under warranty, contacting Samsung support is a good idea. They can perform a diagnostic test and determine if a replacement or repair is necessary.

Hope this helps!