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Original topic:

Can't create Samsung account on S24 in China

(Topic created: 02-02-2024 03:02 PM)
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FiveWils
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Galaxy S24

I just unboxed a new Galaxy S24 Ultra I bought in Hong Kong, but I live in China with a Chinese SIM card. 

I bought the international/HK, not the Chinese, model so I can use the Galaxy AI phone live translate. But when setting up the phone, I'm unable to create a Samsung account to enable the Galaxy AI features. I get a message saying I can't create an account with a Chinese SIM card.

So I can't use Galaxy AI in China at all? Or if I install it while outside of China using, say, a Thai or Korean SIM card--will it work with my Chinese SIM card when I'm back in China?

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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

We apologize, but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.

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