Original topic:

Fingerprint is not working properly

(Topic created: 02-27-2024 05:49 AM)
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BobStone
Cosmic Ray
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Galaxy S24
After the one ui 6.1 update, fingerprint is not responsive. I have to press harder and even though sometimes is not working. 
10 Replies
sammey
Astronaut
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Galaxy S24
Use the phone app and hit these keys after the parentheses (*#0*#)
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BobStone
Cosmic Ray
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Galaxy S24
Thanks, but It says Unable to process the request
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sammey
Astronaut
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Galaxy S24
Okay I have an a12 so it should be star pound 0 star pound
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sammey
Astronaut
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Galaxy S24
Okay what samsung phone do you have
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BobStone
Cosmic Ray
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Galaxy S24
S24 ultra
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sammey
Astronaut
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Galaxy S24
I can talk at 9:30 got to go back to work
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BobStone
Cosmic Ray
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Galaxy S24
No worries. Thanks for your help anyway
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Ray_Ginald
Galaxy
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Galaxy S24
Sometimes, a dry finger makes it harder for the sensor to detect the prints, so make sure your finger is moisturised, as I also encountered a similar problem. If that's not solving it, try deleting your already-registered fingerprints and reregister them again. If you're using a screen protector, enable the fingerprint sensitivity level by turning on screen protector mode.
BobStone
Cosmic Ray
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Galaxy S24
I already deleted and registered again, but it was the same. I enabled the sensitivity and lokks like it works a little better. I'll keep you updated. Thank you
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