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‎03-08-2024 08:34 AM in
Galaxy S24Solved! Go to Solution.
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‎06-13-2024 12:42 PM in
Galaxy S24Hello, I'm so sorry to hear this, and I can see how this could be frustrating. The comments you've received from others are accurate.
- First, make sure that the app you're using to text is completely up to date to the latest version. You can do this simply by visiting the play/galaxy store and checking for updates.
- Next, You want to make sure your phone is actually completely updated. To do this check out the following link: https://www.samsung.com/us/support/answer/ANS00077582
-Double-check that your device is not in airplane mode, and that you don't have your phone number registered with iMessage or anything of that nature.
- From there if the symptoms are still persisting, check to see if a third-party application could be causing interference with your texting. Try putting your device into safe mode and send a text at that point. If it goes through, this very well could be the culprit. https://www.samsung.com/us/support/answer/ANS00062983
-Have your SO check with their manufacturer too to ensure that all their settings and everything are correct on their device and that they have not inadvertently added your number to a block list. Especially if he is the only device that is not receiving your text messages.
If none of these steps work, because text messaging is a service provider feature, your next step would be to reach out to the carrier and request them to escalate the matter. They should be able to pull logs to see if texts were sent and received and what not, as well as find out if there's any types of signal issues or potential issues with your SIM card. If they are still not able to find the trouble with it, I would request they escalate it to a tier 2 department, as this service does belong to them and they would be responsible for it's operation.
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‎03-08-2024 08:51 AM in
Galaxy S24What was your previous device? What device does the 'ol ball and chain use? Sometimes Apple devices are locked to only get messages from iMessage which may be the case if your old device was apple, or his device is.
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‎03-08-2024 10:33 AM in
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‎03-08-2024 03:13 PM in
Galaxy S24If he is not receiving ANY, then he may have you in his blocked caller list, this sometime happens by accident. It is also possible that this was setup on the back end by the carrier, so you might want to check with his carrier to see if they have a blocked caller list that includes your number.
If he receives some, but not all of your texts, I am not sure what to say, as even if his device is powered off, they should be queued to send as soon as it gets powered back on...
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‎03-08-2024 03:59 PM in
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‎03-08-2024 04:06 PM in
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‎03-11-2024 03:27 PM in
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‎03-11-2024 03:32 PM in
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‎03-11-2024 06:39 PM in
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‎03-20-2024 05:11 PM in
Galaxy S24