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05-04-2024 11:10 AM (Last edited 07-25-2024 09:26 AM by SamsungChelsea ) in
Galaxy S24Starting either late last night or this morning there is an e-mail icon in the left corner and notification of "syncing emails...." and notification says "1 active in background>. When I click on that it says check background activity and notes email is running. I think this was caused by some update in the past few days but not sure how to go back to prior. Not sure if this is using battery to keep trying to sync.
I've cleared the cache, closed the program, etc but nothing seems to fix this.
Any pros know if there is a fix in the works? Thanks.
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05-14-2024 06:35 AM in
Galaxy S24Hello everyone, Thank you for being part of the Community and for posting your concerns here. We understand how frustrating it is for the email sync to continuously appear.
The notification can be disabled using the following steps:
① Phone Settings > Notifications > Advanced settings > Enable(turn On) ‘Manage notification categories for each app’
② Open the Email app(from home or apps screen) > Menu(≡) on the top left > Settings(gear icon) on the top right > Notifications > Notification categories > disable(turn Off) ‘Email sync notifications’
If these steps do not help, please submit an error report using the Members app to provide the data logs to Samsung developers.
- Touch and hold Samsung Members icon on Apps screen and Tap Error reports
- Tap OK on agreement popup for sending system log data
- 3. Select Symptom category
- Describe problem in detail and SEND.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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05-04-2024 11:32 AM in
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05-04-2024 11:35 AM in
Galaxy S24The app that was installed in the phone, red box with white envelop Email. Guess it's Samsung?
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05-04-2024 11:42 AM in
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05-05-2024 11:49 AM in
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05-05-2024 11:57 AM in
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05-05-2024 12:02 PM in
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05-05-2024 12:09 PM in
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05-05-2024 12:10 PM in
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05-06-2024 12:40 PM in
Galaxy S24