Phone Disconnects from Unsecure site

[DonnaCrowe]

Hello, 

I asked a question a couple of weeks ago and got great advice. Although that issue was solved I NOW however have an issue of a disconnection from the store site.  My husband and I don't have an unlimited plan with our carrier for us, it's much cheaper to go with a 1Gig data as we NEVER ever go over that!  Well That is UNTIL I got the Samsung S24+!!  Seeing that I work at a Grocery store and Need to google things sometimes for my job I've fixed the Intelligent wi-fi issue so that I can at least use the internet, BUT Problem 1. it won't let me send or receive  photos via text when I am connected to the store site  so I have to get off the site send my things and pray for a fast response then log back into the site for wi-fi again and Problem 2. It turns off wi-fi connection by itself!!  Which in turn chews through my data..... How can I make it stop going to LTE when I'm there I can't check my phone every 5 mins and it's creating problems!!  Any advice is greatly appreciated!

[realaud · Accepted solution]

Your old phone probably didn't have intelligent wi fi. Also, fwiw, most locations with public wifi also have a private network for their employees if access is necessary for them to do their jobs. That has nothing to do with your issue, though. If you had no issues sending photos by text before on that network, you shouldnt have an issue now. It's strictly the settings on your phone.
If you reread the other instructions I gave on how to limit data use, you will understand what you need to do and how to do it. The pics here should help the immediate problem.

[hermesperfumefan]

I just discovered this option in my phone maybe it will work for you. Under wifi settings and make sure your location is on all the time.

[realaud]

Her issue is not internet access, it's her phone wanting to use mobile data.

[realaud]

Do you still have your old device? If you do, you can use that one for wotk, since everything seemed to work for you on that phone. Just switch the SIM card from phone to phone.

[DonnaCrowe]

Unfortunately the reason I had to upgrade was that a drop from 1 foot to the ground totally killed my old phone, it wouldn't turn on it was dead!!  I couldn't even transfer Any of my pics, data or anything to the new one It's been the bain of my existence for several months now!   I so appreciate your input and after going to Xfinity today it was a setting that they fixed for me.... So hopefully when I go in Thursday it'll auto connect and not cut out all day.  Hopefully I can send texts with pics as well if not I can handle having to turn it on and off if need be.  Again thank you!!

D