Original topic:

Re-instate smart tags after black screen failure

(Topic created: Wednesday)
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TracyP1965
Constellation
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Galaxy S24

My samsung s20 fe got the black screen failure so i am unable to access it.  I've replaced it with a samsung s24+ which is great but I have 3 smart tags I have done the reset but when trying to add to the s24 I am getting a message it is register to another user has already added this tag and the other person needs to remove it from their smart things which i can not access.  I really need help with this  

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3 Replies
realaud
Neutron Star
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Galaxy S24
You have to deregister them from your Samsung account and then go through the setup process again (so I hear)
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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S24

@TracyP1965 There shouldn't have been any need to reset the SmartTags if you are using the same Samsung account on the S24+. Did you change Samsung accounts? 

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aquideoskies
Constellation
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Galaxy S24
I have to reset my Samsung account to reset tags or just go return phone thru handset exchange. Indont want the same software lookout night out it's a swap meet on variable and games duele
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