Original topic:

S22,S23,S24 not charging

(Topic created: 04-22-2024 04:52 AM)
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mouaz999
Astronaut
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Galaxy S24

I have a 16 bay mobile charging locker in my office to charge staff and visitors phones, there is a C-type and apple charging cable in each compartment.

 Any Samsung S22, S23 or S24 is not charging while other phones from different brands using C-type are working fine. The charging cables are supposed to be fast charging even the plug is 65W according to the manufacturer. 

Is there some king of software update in Samsung that I should be aware of? which is possibly causing this issue? I had this mobile charging locker since June 2023 and started to face this issue in March 2024. Pls let me know what could be the issue.

2 Replies
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S24

@mouaz999 Unfortunately there are different flavors of "fast charging". This article might help you sort it out -> https://www.samsung.com/us/support/answer/ANS00078994/ 

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BeneficialSwimmer
Astronaut
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Galaxy S24
Maybe enable fast charging on the devices thoughs phones may not support it or its a glitch with newer phones
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