I've just got my S24+ today to upgrade my trusty but ageing S10+ having not strayed from Samsung for almost 10 years. Naturally I was hoping it would be an upgrade in all departments but although on the whole it is, there's several annoying and unexpected downgrades that are making me seriously question whether it's actually worth spending quite a bit of money to change.
Firstly, the screen although pin sharp is really washed out. Even in vivid mode the colours are dull and the blacks are significantly more grey than the S10 screen, and even look washed out when put alongside my wife's budget spec A52! I've played around with brightness and colour tone etc but I can't dial it out, and my cousin who's got an S24 Ultra said exactly the same when comparing it against the S22 it's replacing.
Then there's some bizarre features missing from OneUI 6.1, the ones I've noticed so far are specifically in the Always On Display settings. I use AOD to display as a bedside clock, with my S10 and also in OneUI 6.0 / Android 14 on the A52 you can rotate the AOD to landscape orientation and control the brightness, you could even do the latter from the AOD lock screen by tapping twice on the clock to access the brightness slider. In OneUI 6.1 unless I'm missing something it seems all that functionality is missing, the brightness of the AOD is linked to the main screen brightness setting which is far too bright for overnight use, and you can't set it to landscape mode which I'd prefer when on it's horizontal night stand next to the bed. Why this functionality would be omitted I have no idea, but it's really annoying! Please someone enlighten me to some hidden menu somewhere that fixes all these issues?! š
Based on this screen issue, when my preorder arrived, I just sent it back to Samsung unopened. I've been loyal to Samsung for several years, but with this "working as intended" response, I'm out.
My sentiments exactly! I have raised an official complaint on the handling of this.
For them to release "more natural" screens which turns my vivid red in my wallpaper to red *Under a layer of dust!* is mental. This is what they have told me and nothing about it being a software issue they are looking to resolve. Very worrying times I may have to send mine back and get a oneplus 12. And quickly as they wont extend the trade in of my beautiful displayed S21 ultra..
"We appreciate your time contacting us Samsung. The Galaxy S24 Series display colours and brightness have been adjusted for more accurate and comfortable vision while using. The display technology has undergone some changes to offer a more natural viewing experience, which may result in differences in colour depth when compared to older devices. This colour adjustment is not a defect of the product. "
They should consider issuing compensation for the sub-par product.
I just chatted with the Samsung rep, and this was their response to the poor color quality. Looks like they won't be doing anything. š
Hello, thanks for reaching out. Please be advised that the Galaxy S24 series' display is working as intended and not defective. It is carefully tuned for a comfortable, quality viewing experience. We offer many advanced display settings, which we are happy to help walk you through if you wish. We understand where you're coming from. At the moment, there's no official statement by Samsung that a software update will be provided for this matter since this is not considered as a defect on the phone. However, we really appreciate your feedback since Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We are currently reviewing feedback relating to the S24 series display viewing experience. As always, we value the interests and feedback of our users above all.
Just received my ultra24 and returning it and everything. Hating the display and the colors are so dull. What the **bleep** Doesn't Samsung test these before the launch?
Samsung S24 delivered but with a huge disappointment! I don't know where to start
1- Screen washed out of any colors, low screen resolution that looks like an old Computer Screen where no driver is installed! I cant unsee it, I compare it to my budget A52! and wow, my A52 resolution much higher, I have tried everything, setting, vivid/ natural mode, brightness, font, developer mode- contrast! nothing solves the issue. it is lacked saturation.
2- Performance is terrible! phone lagging constantly! cant load many apps and of course, not loading FB games! has nothing to do with factory reset or clear cache! all has been done! I am not talking about how quickly the battery drain poor music layback quality yet! I sent an email to Samsung CEO in Lebanon, Iraq and Jordan and told them the defects and if no improvement is made/ replacement is made, I will burn the S24 on live vedio and share it! they seem to not care that much!
I even brought my phone to their service center and they push back very hard by saing all s OK! bla bla!
if nobody has solved the above issues! I will burn the phone and record it and share it over famous media outlets to give the message to Samsung about their low quality service and products! the message MUST be heard!
where I am coming from! they have no return policy! do you think I would have kept it until now for 5 painful days of this crappy phone?! Unfortunately!
and for those who bought with a return policy! lucky them!
