Front facing camera freezes when using it. Only shows a still image and updates every few seconds to a new image. It either freezes completely and crashes or continues with the lag. Unable to look through front facing camera at all because it freezes on what it's looking at for 10 seconds at a time. A factory reset fixes it but once there's an update it breaks again. It's frustrating considering how much the phone costs. I'd love to show it off and promote the phone to friends and family but I feel as if I'm showing people a broken product. It's an awful feeling having something brand new that feels like you bought it used because something isn't working on it.
I've seen several posts on here regarding this issue with no update.
Samsung, please don't let this continue and give some sort of acknowledgement.
If the camera app is still not working properly, it is recommended to have the phone evaluated at an authorized service center.
You can use the following link to find a list of service centers in the U.S. that can do the repair:http://www.samsung.com/us/support/service/locationor by contacting customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs outside of the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
Still no update to this issue. I saw another post with the same issue but it's now deleted. Wondering if they found a solution or not. I'm hoping it's not hardware based. Not even sure how to start that conversation. Are there any Samsung reps on here that can respond
If the camera app is still not working properly, it is recommended to have the phone evaluated at an authorized service center.
You can use the following link to find a list of service centers in the U.S. that can do the repair:http://www.samsung.com/us/support/service/locationor by contacting customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs outside of the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
This is NOT resolved. I have a 3 week old Samsung Ultra that I purchased in preparation for my trip to Europe. The camera was working then stopped 3 days ago. Instead of relaxing on my trip I am on these forums trying to fix the issue. None of the troubleshooting tips you provided has fixed the problem. I'm so frustrated. In addition the hand swipe to take a screen shot has never worked. Samsung sold me a lemon. You can bet I will be using social media to tell everyone NOT to buy this phone until Samsung comes up with a REAL fix.
having the same issue. All the updates have been installed, rest the data, cache cleared. Still having the same issue. Can't even use the front cam at all 😑
Didn't help I tried all methods mentioned none worked I have had it factory reset. Still got the same issue. It has to with front camera only rare camera are working fine. I believe it is a software issue. Please fix it.
