JUMP TO SOLUTION Solved

Original topic:

S24 Ultra not recognized in Windows 10, 11, VMware or Linux

(Topic created: 04-26-2024 12:42 PM)
2454 Views
antimadder
Asteroid
Options
Galaxy S24
  • Developer Options is enabled
  • USB Debugging is enabled
  • Developer Options: Default USB Configuration "Transferring Files" option is enabled.
  • From the phone keypad, dialed x#0808# which launches USB settings, "MTP +ADB" is enabled.
  • Windows Driver v1.7.61 (latest) is installed in both Windows 10 and 11.
  • Ubuntu Linux does not recognize the device after plugged in.
  • VMWare does not recognize the device after plugged in.
  • Tried all 2.0 and 3.0 ports on my PC.
  • Tried the Samsung supplied cable and a few other USB-C cables.
  • Windows 10, 11 and Linux all software is updated to latest.
  • S24 Ultra latest One UI and all software / security patches are installed as of 4/26/2024.

 

Basically, no operating system will recognize my S24 Ultra.  No issues what so ever with my S23 Ultra, I have not shipped the trade-in.  Need the phone for personal use and development at work.  I'm developing and testing mobile app for both Android and IOS.   The Windows 10, 11 and Linux systems that I use at home also have this issue with the S24 Ultra.

I'm not what else I can do to troubleshoot.  I would love to include logs from logcat, but the devices isn't recognized so ADB can't authorize the device.

Does anyone else have this problem?  If so what was your resolution?

Thanks.

Bryan A.

1 Solution


Accepted Solutions
Solution
antimadder
Asteroid
Options
Galaxy S24

After some troubleshooting today, I resolve my issue.

1. navigate to windows control panel and launch device manager.
2. locate the Samsung Android Device in error.
3. right click on the android device and select update driver.
4. select the option browse for drivers on your computer.
5. select the option "let me pick from a list of available drivers on my computer"
6. scroll down the list until you find the Samsung android device.
7. select the Samsung android device.

At this point I was presented with two options.

Google, Inc.
Samsung

8. I selected Samsung and selected the second "SAMSUNG Mobile USB Composite Device" I chose the second one in the list at random. I don't know the differences between the two identical drivers.

At this point I followed the prompts and windows recognized the device.

My S24 Ultra prompted me with the "Allow device" permissions and Windows launched the S24 Ultra as a storage device.

Everything above was written from memory, I apologize if I missed a step or if something is mislabeled.

Hope its helpful.

Thanks.

Bryan A.

View solution in context

0 Likes
6 Replies
3Fees
Comet
Options
Galaxy S24
Download Samsung usb driver's and install on your pc, this may help. Then run Samsung Smart Switch .

Cheers
3Fees
antimadder
Asteroid
Options
Galaxy S24
Thanks. I've already installed the latest windows driver 1.7.61 from Samsung. Unfortunately the same issue persists.
Bryan A.
3Fees
Comet
Options
Galaxy S24
Does Samsung Smart Switch work ? Its a usb connection between a Samsung phone and a pc.

Cheers
3Fees
0 Likes
Solution
antimadder
Asteroid
Options
Galaxy S24

After some troubleshooting today, I resolve my issue.

1. navigate to windows control panel and launch device manager.
2. locate the Samsung Android Device in error.
3. right click on the android device and select update driver.
4. select the option browse for drivers on your computer.
5. select the option "let me pick from a list of available drivers on my computer"
6. scroll down the list until you find the Samsung android device.
7. select the Samsung android device.

At this point I was presented with two options.

Google, Inc.
Samsung

8. I selected Samsung and selected the second "SAMSUNG Mobile USB Composite Device" I chose the second one in the list at random. I don't know the differences between the two identical drivers.

At this point I followed the prompts and windows recognized the device.

My S24 Ultra prompted me with the "Allow device" permissions and Windows launched the S24 Ultra as a storage device.

Everything above was written from memory, I apologize if I missed a step or if something is mislabeled.

Hope its helpful.

Thanks.

Bryan A.
0 Likes
antimadder
Asteroid
Options
Galaxy S24

And it just stopped working again.  Supported OS's won't recognize the device.  Ah well, its an awesome phone love everything about it except this problem.  Going back to my S23 Ultra for a while.  thanks for the support though, it is appreciated.

Bryan A.
0 Likes
userSsCHzyuYUD
Constellation
Options
Galaxy S24
S11
0 Likes