Hello. I have a new s24+ for about a month now. I always use dual sim cards , in this phone the mobile connection randomly drops, sometimes comes back in under a minute, but sometimes I have to turn off and on again (the mobile data)
I tried the Sim cards on my old phone, they work perfectly. I also tried removing one of the Sim cards on s24+, this way mobile connection works normally.
Is this like a hardware issue or something similar, any suggestions? Thanks
(I formatted the phone, changed the Sim card, reset the settings etc, everything tried)
Sounds like it was setup incorrectly and a system restore is in order. Please review the manual through this step. Enter bios some point after restore o make your Sim card somewhat new. Start a call or text and finish phone setup. You should be in working order.
Thank you I restored the phone to default wiped everything, changed the Sim etc. Nothing changed. I think the hardware has a problem, if it was software related, millions of people would face the same issue.
