SamsungCher
Astronaut
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4 hours ago in
Galaxy S24
When trying to use this feature this is the message I receive: It started happening right after the last update. Any suggestions?
![image image](https://us.community.samsung.com/t5/image/serverpage/image-id/1225208iDC97E5001E655931/image-size/large?v=v2&px=999)
2 Replies
ryanb3
Asteroid
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4 hours ago in
Galaxy S24
Try to log out of your samsung account, restart your phone, then log back in and see what happened. Worked for me, I had the same problem.
meself
Honored Contributor
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4 hours ago in
Galaxy S24
Check in settings at top should show your account information i.e name check there the email is correct and should show as signed in do a sign out as suggested also
![](/skins/images/C7408F4EE6ABD6D0763F2AB3D05E08F4/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/C7408F4EE6ABD6D0763F2AB3D05E08F4/responsive_peak/images/icon_anonymous_message.png)