JUMP TO SOLUTION Solved

Original topic:

Samsung Galaxy S24 wired headphone turn off between apps and phone calls

(Topic created: 03-14-2024 01:35 AM)
3630 Views
harsinai1964
Constellation
Options
Galaxy S24

I am unable to use by wired c type earphone continuously while switching apps. It needs to be plugged out and plugged in each & every time for the audio to hear through the earphones, otherwise the audio will be through the speakers. This is the case for audio files in the device as well. Once you play an audio, pause and go out of the app, come back and play it again, it plays through the speakers. Only when you plug out and plug in again it will help to get back to the wired earphones.

1 Solution


Accepted Solutions
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hello all, thanks for reaching out. In addition to what @S24guy posted, you can try running a diagnostic using the Members app. Consult this guide on how to do so, complete with a video: https://www.samsung.com/uk/support/mobile-devices/how-to-use-samsung-members-diagnostics/

Also, make sure you are using compatible and official cords for these connections.

The last thing to try is Safe mode, to ensure a third-party app is not interfering with the functionality. Safe mode guide is here: https://www.samsung.com/us/support/answer/ANS00062983/
If it behaves in Safe mode, then uninstall apps until functionality of the headphones is restored. 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
18 Replies
userPUapeUPW9K
Asteroid
Options
Galaxy S24

Same issue here (Galaxy S24 Ultra)

Cassie1804
Constellation
Options
Galaxy S24

Same issue for me and my husband. Did you get a response?

Members_3qm6ZBl
Constellation
Options
Galaxy S24

I have no sound coming out of my wired headphones. I am using a dongle with my Samsung S24 ultra.  Any ideas of what might be happening?

Thank you in advance!

0 Likes
Reply
userec2xyCbvrx
Constellation
Options
Galaxy S24
Same problem...no sound after two days with new adapter
0 Likes
Reply
Jrothfuss
Constellation
Options
Galaxy S24

Same here, it always defaults to phone speakers at every opportunity. Even in the middle of a youtube video, after an advertisement it will switch away from my wired buds. Very annoying.

0 Likes
Reply
Alive2525
Constellation
Options
Galaxy S24

exact same problem.  this is super frustrating.

the whole reason I use headphones is to be quiet in situations and any switch causes a blast out of the phone speakers.

Did you get any help with this???

user49FmRXrROO
Constellation
Options
Galaxy S24
Same issue 😪 I couldn't use my wired headset here
beauskinner
Constellation
Options
Galaxy S24

Same! In YouTube I have to unplug and replug them after almost every video.

0 Likes
Reply
Omo1
Constellation
Options
Galaxy S24

Same issue samsung pl resolve or reply as recently bought s24