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ā04-30-2024 12:17 AM in
Galaxy S24- « Previous
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3 weeks ago (Last edited 3 weeks ago ) in
Galaxy S24Iām not going to perform a factory reset when the issue clearly lies with your video software, which you haven't acknowledged or tried to reproduce. You're offering generic responses despite others facing the same issue. The problem is only solved using third-party apps. It may be linked to the Exynos processor, missing kernel instructions, Android 14, or AI interference, but it's a bug on your end. You should test the difference between Exynos and Snapdragon processors. I'm using a Galaxy A53, but Galaxy S24 users and others are also affected. Please fix this.
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2 weeks ago in
Galaxy S24Is this seriously still not fixed? I also noticed in addition to the framerate/ quality drop, the color changes ever so slightly to a slightly more orange/yellow, although that might be related to the quality thing. Super frustrating, like others I've had to just edit in a 3rd party app which is annoying when all I need to do is trim a few seconds.
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2 weeks ago in
Galaxy S24The last thing they said was for me to bring my phone to a Samsung service center. They didnāt even try to replicate the problem through the 'Contact Us' option. Just a bunch of copy-and-paste generic replies. Itās disappointing because I really wanted to stick with this brand, but I canāt when they wonāt acknowledge or fix their video editing software.
Oddly enough, if you edit and save any video recorded on the camera with a third-party app, then edit it with the built-in editor, it's fine to trim, etc. You just canāt edit or trim fresh videos.
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Tuesday in
Galaxy S24Same problem with S21. I don't understand what takes so long to fix it.
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Wednesday in
Galaxy S24Same issue on my Samsung S23 Ultra. Such a waste. Your entire video is basically useless as you would want to edit it to post on social media or public forums. What is Samsung doing about this? Such pathetic issues make you want to switch to iPhone.
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Wednesday in
Galaxy S24Has anyone tried a factory reset yet?
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