Solution for locked network

[Woodyyy]

I got a phone(Galaxy s24), apparently it's locked to tmobile. I was wondering since I'm already a tmobile customer with a phone that's unlocked (Galaxy s10e) if tmobile would unlock so I can put my sim in the new phone. 

[Woodyyy]

When I check the lock status of the device, this is what I get

[GaryB82 · Accepted solution]

I'm not sure you would need to contact T-Mobile since that says it was unlocked from 9-8 to 10-8-24 and can't be perm unlocked so I'm not sure 

[realaud]

The way I read that is that it was temporarily unlocked (for whatever reason) and is not *currently* eligible for permanent unlock.  May be ineligible because it has not been active on T-Mobile for the required period of time or because of unpaid fees.  In any case, T-Mobile would have to be contacted. 

[meself]

Have you checked the imei

[Woodyyy]

This

[Boosy]

I think you will still need to call and activate this device with T-mobile. Only then can you use it use it on their network. To permanently unlock it, you must have it as an active line on T-mobile for at least 40 days.
I know this because I am waiting for T-mobile to unlock my device (tab s10+) and was told it dad to be activated on their network for 40 days. Also, they may require proof of purchase of the device. I hope this helps.

[Woodyyy]

I've been a tmobile customer for almost 10 years now with several paid off devices.

[Eriearea51]

I do believe Congress passed a law after 6 months all phone companies have to unlock the phone. So just try to keep it active for 6 months, which usually is the standard anyway. After 6 months of active, ask them to unlock it.

[Woodyyy]

The phone was purchased in January 2024 and ended either September or October (can't remember what the represenative said) Based on my conversation with a rep, it appears the company may not adhere to this rule without external pressure. I have been advised to obtain a refund for the current device from original seller and utilize those funds towards the purchase of a new model. 😂