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Telephoto 3× Camera failed

(Topic created: 03-18-2024 08:06 AM)
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userxumOh1BYjk
Constellation
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Galaxy S24
Hi everyone. S24 Ultra everything was great before last updates. I can't take a picture by telephoto lean 3x, warning on the screen "Camera failed ".

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello userxumOh1BYjk,

Thank you for posting and welcome to the Samsung Community. We understand that after the last update you are getting a camera failed error when taking a photo by telephoto lean 3x. This is most likely caused by a software issue. Please, double check that your unit is up-to-date in settings>software update> download and install> follow directions on screen.  If your unit is up-to-date please follow the following steps for assistance. 
1. Reset the camera app 
Go to camera> settings> reset settings> reset the camera app 
2. Reboot the phone in Safe Mode to determine if the issue is caused by an app 
Power off unit until Safe mode icon displays> tap Safe Mode to restart device in Safe Mode> Safe Mode will display at the bottom of the screen 
Note: If the issue is gone in Safe Mode this means a recently downloaded app caused the problem. Please uninstall recent apps
If the issue still exists while in safe mode please consider backing up your unit and performing a Factory Data Reset. 
3. Perform a back-up and Factory Data Reset
We recommend writing down your username and password to your back-up account. Have your device connected to wall charger. Decrypt any SD cards. This step will take your unit back to factory settings and erase your data. 
Go to settings> Factory Data reset> tap Factory Data Reset> Reset > follow screen instructions

If you are still having issues after performing the above Troubleshooting steps please contact use to Book an appointment at your nearest Samsung Authorized Service Center.

To ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger

2. Twitter

3. Private Message

 

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Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hello userxumOh1BYjk,

Thank you for posting and welcome to the Samsung Community. We understand that after the last update you are getting a camera failed error when taking a photo by telephoto lean 3x. This is most likely caused by a software issue. Please, double check that your unit is up-to-date in settings>software update> download and install> follow directions on screen.  If your unit is up-to-date please follow the following steps for assistance. 
1. Reset the camera app 
Go to camera> settings> reset settings> reset the camera app 
2. Reboot the phone in Safe Mode to determine if the issue is caused by an app 
Power off unit until Safe mode icon displays> tap Safe Mode to restart device in Safe Mode> Safe Mode will display at the bottom of the screen 
Note: If the issue is gone in Safe Mode this means a recently downloaded app caused the problem. Please uninstall recent apps
If the issue still exists while in safe mode please consider backing up your unit and performing a Factory Data Reset. 
3. Perform a back-up and Factory Data Reset
We recommend writing down your username and password to your back-up account. Have your device connected to wall charger. Decrypt any SD cards. This step will take your unit back to factory settings and erase your data. 
Go to settings> Factory Data reset> tap Factory Data Reset> Reset > follow screen instructions

If you are still having issues after performing the above Troubleshooting steps please contact use to Book an appointment at your nearest Samsung Authorized Service Center.

To ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger

2. Twitter

3. Private Message