Thank you for posting and welcome to the Samsung Community. We understand that after the last update you are getting a camera failed error when taking a photo by telephoto lean 3x. This is most likely caused by a software issue. Please, double check that your unit is up-to-date in settings>software update> download and install> follow directions on screen. If your unit is up-to-date please follow the following steps for assistance. 1. Reset the camera app Go to camera> settings> reset settings> reset the camera app 2. Reboot the phone in Safe Mode to determine if the issue is caused by an app Power off unit until Safe mode icon displays> tap Safe Mode to restart device in Safe Mode> Safe Mode will display at the bottom of the screen Note: If the issue is gone in Safe Mode this means a recently downloaded app caused the problem. Please uninstall recent apps If the issue still exists while in safe mode please consider backing up your unit and performing a Factory Data Reset. 3. Perform a back-up and Factory Data Reset We recommend writing down your username and password to your back-up account. Have your device connected to wall charger. Decrypt any SD cards. This step will take your unit back to factory settings and erase your data. Go to settings> Factory Data reset> tap Factory Data Reset> Reset > follow screen instructions
If you are still having issues after performing the above Troubleshooting steps please contact use to Book an appointment at your nearest Samsung Authorized Service Center.
To ship the phone in for service, please reach out to us via one of the following options:
Thank you for posting and welcome to the Samsung Community. We understand that after the last update you are getting a camera failed error when taking a photo by telephoto lean 3x. This is most likely caused by a software issue. Please, double check that your unit is up-to-date in settings>software update> download and install> follow directions on screen. If your unit is up-to-date please follow the following steps for assistance. 1. Reset the camera app Go to camera> settings> reset settings> reset the camera app 2. Reboot the phone in Safe Mode to determine if the issue is caused by an app Power off unit until Safe mode icon displays> tap Safe Mode to restart device in Safe Mode> Safe Mode will display at the bottom of the screen Note: If the issue is gone in Safe Mode this means a recently downloaded app caused the problem. Please uninstall recent apps If the issue still exists while in safe mode please consider backing up your unit and performing a Factory Data Reset. 3. Perform a back-up and Factory Data Reset We recommend writing down your username and password to your back-up account. Have your device connected to wall charger. Decrypt any SD cards. This step will take your unit back to factory settings and erase your data. Go to settings> Factory Data reset> tap Factory Data Reset> Reset > follow screen instructions
If you are still having issues after performing the above Troubleshooting steps please contact use to Book an appointment at your nearest Samsung Authorized Service Center.
To ship the phone in for service, please reach out to us via one of the following options:
