Unknown device policy app on my phone.

[Jay900]

I have an S24 Ultra. Only few months old. I found Google Device Policy app tried to uninstall, and it won't allow me. I went to the playstore, and message says the app wasn't downloaded from the playstore. This app doesn't come preinstalled on any phones that I'm aware of. Please help. Thanks. 

[kimberleigh]

That appears to be a COU phone. Where did you get it ?

[SenseiKayJayy]

Ohh my.

[Jay900]

Verizon. It's my personal phone.

[realaud · Accepted solution]

Did they sell you a used one? Was the app downloaded after you already had it, or did it come with the phone? Did anyone have possession of your phone to be able to install something? I would suggest a factory reset to see if it goes away. Although if there is an administrator on the device, it might not allow a reset. You should see if you can return it to Verizon or see if they can help you remove it.

[Jay900]

It was shipped from online Verizon website. And there actually is a work account on it that keeps appearing. I remove it. And then it just appears ltr. I'll request an exchange then thanks

[realaud]

They may have sent you a refurb or (I don't know if there is such a thing)an enterprise version. If there's already a work account on ther, chances are it was a refurb.

[Jay900]

Exactly 👏 a factory reset solved it 👍

[SenseiKayJayy]

Thats weird. It may be a corrupted file. Try going to files and uninstall it from there. If that dont work,update it then try to uninstall

[Jay900]

I tried. It won't even let me uninstall it through the playstore. On the web playstore the app doesn't show that it's downloaded