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Usbc to aux on s24 ultra not supported

(Topic created: a week ago)
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Samuq
Constellation
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Galaxy S24

I am having a problem where its says my adapter is not supported or " current USB device is not supported and cant seam to find out why,ยด,

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello, I understand your concerns with your device not supporting your AUX adapter.  There are different troubleshooting steps depending on if you are trying to connect your device to your car or headphones using an AUX adapter. 

Here is a link to troubleshooting steps connecting your device to headphones: https://www.samsung.com/us/support/troubleshoot/TSG10001429/

Here is a link to troubleshooting steps connecting your device to your car: https://www.samsung.com/us/support/troubleshoot/TSG10001557/

 

If you are still having issues after completing the troubleshooting steps, please visit a Samsung walk-in service center or you can schedule a repair service online.

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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello, I understand your concerns with your device not supporting your AUX adapter.  There are different troubleshooting steps depending on if you are trying to connect your device to your car or headphones using an AUX adapter. 

Here is a link to troubleshooting steps connecting your device to headphones: https://www.samsung.com/us/support/troubleshoot/TSG10001429/

Here is a link to troubleshooting steps connecting your device to your car: https://www.samsung.com/us/support/troubleshoot/TSG10001557/

 

If you are still having issues after completing the troubleshooting steps, please visit a Samsung walk-in service center or you can schedule a repair service online.

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Samuq
Constellation
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Galaxy S24

could it be that its not working because its a Huawei adapter because it work on my A35

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usermzeJaY3BsM
Neutron Star
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Galaxy S24

For these to work on any Samsung device, they must have a DAC (Digital Audio Converter) imbedded, these are not usually included in cheaply made adapters and may be why it is not working.

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