Original topic:

Video looks different but when you forward it to someone the quality changes

(Topic created: 03-04-2024 11:17 AM)
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Khushbugupta01
Astronaut
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Galaxy S24

I recorded a reel with my the front camera, the video looked dull grainy like all other pics,but when I forwarded the video to a friend the entire quality  changed it looked lighter in color, the kiw light picture is really bad , I am regretting buying this phone.

Is there any way to return it back, been 1 month few days.

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3 Replies
neilth
Sun
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Galaxy S24
When you say that you forwarded a video, did you send via texting and if so, was it sent via RCS or MMS? The old MMS format causes a drastic reduction in quality at the receiving end. If possible, you should always use the newer RCS option if it's available.
crogs
Cosmic Ray
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Galaxy S24
If you sent it to an iPhone, that is normal. Just like when we get stuff from iPhone owners.
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Kirra2024
Astronaut
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Galaxy S24

Totally unacceptable Samsung. This is a $2k phone now rendered useless with photos and horrendous video. Just not good enough.why should we have to get it to a service centre when its straight out of thr box 😡😡😡😡

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