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Original topic:

Zfold 4 trade in value showing as $0.00 on checkout for s24.

(Topic created: 01-17-2024 05:48 PM)
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mynamejiff
Asteroid
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Galaxy S24

The Zfold 4 trade in value is not showing correctly and is showing it as $0.00 on checkout. 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello everyone, We are aware that the trade-in discount is not applying at checkout. We have forwarded the information to the appropriate team. Please know that we are unable to assist with pre-orders. You will need to contact the E-Commerce team directly by calling 1-855-726-8721. We appreciate your patience and apologize for the inconvenience!

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24 Replies
Antonio_52096
Astronaut
Options
Galaxy S24
Same. Must be an issue still 🙄
Nor28
Astronaut
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Galaxy S24
Yeh same thing here. I checked the other phones, and it does show for them. Still not fixed for z fold 4
twg1993
Astronaut
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Galaxy S24
Yup not going to screw myself and give up my phone for free. Also all the accessories are now sold out, so total waste of the $150 credit they are offering. Waste of my day, thanks samsung 1705543774444_1705543774429_0.jpg
odysseyS24-AI
Constellation
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Galaxy S24

Same issue

Members_AsjHsq8
Asteroid
Options
Galaxy S24

Same here. Really this is such a bad user experience....

LuJr
Asteroid
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Galaxy S24
For goodness sakes.. get it right already! Is it THAT complicated, really?
Rups
Asteroid
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Galaxy S24
I think given all the challenges we have had with Fold 4 trade in.. Once properly fixed Samsung should provide out of stock accessories for all us patient customers. We understand mistakes happen but this went on for good 8 hours and still no solution hence above request to samsung (be nice to us please)
Members_AsjHsq8
Asteroid
Options
Galaxy S24

We got the Fold 4 added to the trade-in list....now it is checking out at $0. Can anyone from Samsung provide an update? I would really REALLY like to give you guys my Fold 4 and my hard earned cash. 

Samsung_gNY00NW
Asteroid
Options
Galaxy S24

I've been in chat with them for the past half hour or so. The rep just said that they "just got an update that they are facing website issues"...obviously. But he said that I'll get an email once things are fixed....I really don't like that. I don't want to lose out on the early order discounts/credits/color/etc. Ugh.