1st responder discount

[usera0NkIKCXK3]

I been trying to get a 1st responder discount on an existing order for an hour with chat, and I've gotten nowhere. Does anyone here know how to move forward with this? Also, phone calls keep disconnecting before support picks up.

[SamsungMod · Accepted solution]

Hello, Welcome to the Community. We know how frustrating it is when a discount is not applied to an order.

Have you joined the First Responders program and verified your identity with ID Me? https://www.samsung.com/us/shop/offer-program/first-responders/

For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by visiting: https://www.samsung.com/us/support/order-help/