Original topic:

Finger print not working

(Topic created: yesterday)
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russm
Halo
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Galaxy S25
Recently I got my new s25u but whenever I try to unlock it with my finger print and it's not working so I would like to know how to solve the issue 
14 Replies
kimberleigh
Comet
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Galaxy S25
Have you tried erasing and redoing your finger print ?
russm
Halo
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Galaxy S25
No i haven't tried that yet and would it work if I redo it
kimberleigh
Comet
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Galaxy S25
Only one way to find out
russm
Halo
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Galaxy S25
True & I can probably try that & see what happens
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_Saiko_Bichitaru_
Constellation
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Galaxy S25
Make sure you finger is clean and dry and the screen isn't scratched or wet
russm
Halo
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Galaxy S25
I made sure of both those things so now the finger print unlock works
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_Saiko_Bichitaru_
Constellation
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Galaxy S25
Good
realaud
Honored Contributor
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Galaxy S25
You can register up to 3 prints (for insurance, or just because one hand is busy). You can erase and redo the bad print. You can name each one so you know which fingers you registered.
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Robin621k
Honored Contributor
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Galaxy S25
Are you using a screen protector?
Did you register your fingerprints before putting on the screen protector?

If the answer is yes to any of those questions, that's your answer.

Redo your prints, make sure touch sensitivity is enabled.