Finger print not working

[russm]

Recently I got my new s25u but whenever I try to unlock it with my finger print and it's not working so I would like to know how to solve the issue 

[kimberleigh]

Have you tried erasing and redoing your finger print ?

[russm]

No i haven't tried that yet and would it work if I redo it

[kimberleigh]

Only one way to find out

[russm]

True & I can probably try that & see what happens

[PurpleGirl01]

Make sure you finger is clean and dry and the screen isn't scratched or wet

[russm]

I made sure of both those things so now the finger print unlock works

[PurpleGirl01]

Good

[realaud]

You can register up to 3 prints (for insurance, or just because one hand is busy). You can erase and redo the bad print. You can name each one so you know which fingers you registered.

[Robin621k]

Are you using a screen protector?
Did you register your fingerprints before putting on the screen protector?

If the answer is yes to any of those questions, that's your answer.

Redo your prints, make sure touch sensitivity is enabled.