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Original topic:

I received the wrong color

(Topic created: 8 hours ago)
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usergsrM9upldd
Asteroid
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8 hours ago (Last edited 8 hours ago by Community Manager ) in 

Galaxy S25

I received the wrong color for my phone. I've been trying to request help and nobody cares. I already emailed CEO office and no response was received. Samsung customer service sucks! 

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SamsungRei
Community Manager
Community Manager
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8 hours ago in 

Galaxy S25

Hello, Welcome to the Community. The community operates on a peer-to-peer support model.

For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by visiting: https://www.samsung.com/us/support/order-help/ 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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