Music/video not at full volume even when maxed

[Gabriel05]

Anyone else having issue with the music/video not being at full volume even thou it is maxed out on all options. I've tried restarting phone and even changing all settings back to factory settings. If anyone can provide some assistance or help with this I would appreciate it 

[usersS0iWDYQJF]

They know how loud it needs to be so you don't damage your ears. It's in the proximity sensor , they're just looking for ways to protect your hearing.

[Gabriel05]

Even thou im trying to play the music through the speaker and not through the headphones. On headphones it sounds fine

[SamsungMod · Accepted solution]

Hello Gabriel05, Welcome and thank you for being part of the Community. We understand the frustration of low volume.

There are some tips here that may help: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-sound-on-your-galaxy-smartphone-...

We recommend submitting feedback directly to Samsung using the option under the Support Tab in the Members app. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

You can use the following link to find a list of service centers in the U.S. that can evaluate the phone: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html