Original topic:

New S25 Ultra and Unable to setup work profile using company portal

(Topic created: yesterday)
79 Views
userS1pDcmBfQl
Asteroid
Options
Galaxy S25

I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.

I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.

I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.

I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department šŸ˜ž Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.

43 Replies
PattyD19
Asteroid
Options
Galaxy S25
Same issue here. I run IT at my company and three others with new S25 Ultra were able to setup their phones with Intune, but no luck for me. We opened a support ticket with Microsoft, got an engineer on the phone and sent logs from failed intune install attempt over. Couple hours later MS respond and said logs point to it being a Samsung isssue.... This does not feel like something about to get resolved.....
userD5Leo8AYNz
Asteroid
Options
Galaxy S25
I'm surprised it worked with some S25 ultra phones...
0 Likes
PattyD19
Asteroid
Options
Galaxy S25
I was too. But definitely have some coworkers that are using their new S25U with intune installed and the work apps. This is why I think a fix may not be "right around the corner".
0 Likes
userS1pDcmBfQl
Asteroid
Options
Galaxy S25

I have unlocked phone. Maybe the ones that worked are carrier locked. It shouldn't matter but getting superstitions now after too many failed attempts with company portal...

0 Likes