New S25 Ultra and Unable to setup work profile using company portal

[userS1pDcmBfQl]

I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.

I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.

I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.

I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department 😞 Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.

[userD5Leo8AYNz]

Do you know if this has happened with other new phone releases?

[THE GEEK 19]

Yes it has, with the S24U it happened as well and that post was resolved about a week after it was made. So I'd say give this a week ish to hopefully get addressed. The s25u is technically not officially released until February 7th so we all got ours ahead of schedule. Maybe then it'll be fixed on googles side

[userD5Leo8AYNz]

Thanks! thankfully I have two weeks to return so I'll wait

[THE GEEK 19]

Same here, keeping mu s24u until it's fixed 😅

[usertldZiiYAYk]

I've attempted to contact Microsoft but that's near impossible. Anyone have any ideas.

[Members_zpLFjmi]

I have the exact same problem! 

[RanmaKei]

Same issue here. I wonder what exact date and time it will go live. Maybe the firmware is signed off for a specific date and time before InTune will allow it.

[Bk11365806Pk]

I was talking to samsung chat and they said the option has been removed.

Aslo I found that S25 ultra is not added to android enterprise partner list

https://androidenterprisepartners.withgoogle.com/devices#

[usercaABj6rPmZ]

I can't imagine this not being supported.  That would be an amazing miss on Samsung/Microsoft's part.  It's probably the most "pro" phone on the market, so, not being able to use it for business apps for companies running M365 with Intune/MDM would be a huge miss.  I'm the head of IT for my company, so once i get it in hand, i'll see if i can see where it fails.  Looks like someone else in this thread is an admin too and sees it's not failing at the Intune level, so i suspect this is on Samsung....

[officialguy]

Well, it is still a week before the release date.