Original topic:

Phone unlock

(Topic created: yesterday)
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Maxmed
Constellation
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Galaxy S25
I tried to activate one I recently bought, but not sure how, locked the phone and can't power or restart it now!
Very frustrating as it tells me to try again after so many hours! 
Is there a way to reset it, even though all the data will go away but I still have the old phone and can try to activate it again. 

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3 Replies
meself
Honored Contributor
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Galaxy S25
Not sure if you mean the lock screen i.e a pattern or password or something else
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jt13890
Cosmic Ray
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Galaxy S25
Are you signed into google on that phone? If so i might be able to help.
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3Fees
Supernova
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Galaxy S25
You have encountered a security lock. You have to provide your Google account email address and password.

Cheers
3Fees