Original topic:

Post OneUI 8.5 Upgrade / Video Call Issue.

(Topic created: Saturday)
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userIzHov1g89d
Asteroid
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Galaxy S25
After the OneUI 8.5 upgrade, video chat with another android phone (even another Samsung phone with oneUI 8.5) fails. It keeps saying "video declined". If the other phone tries the same, they get a "video declined" error as well. This seems to work fine before the upgrade as I would make routine video call.

Just a side note, video calls through google Meet do still work however.
78 Replies
userDeBHQsfnNX
Asteroid
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Galaxy S25
Check out this video, "samsung video call not working" https://share.google/OS2e1ymrstLOzjF9P
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ialoneamking
Constellation
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Galaxy S25
I have the same issue...
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userR9lztJtsrR
Constellation
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Galaxy S25
Same here. S25U as well.
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MMANole
Constellation
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Galaxy S25
I talked to my carrier yesterday and they said Samsung was aware of it as well as carriers are and the problem is being investigated. I have a S25 Ultra also.
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Captderanged
Asteroid
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Galaxy S25
Updated phone to 8.5 and now every time I try to make a video call it immediately says video declined. I work on a boat for 3 weeks and this is how I see and talk to my family. Can't find any fix for it online. 
Robin621k
Honored Contributor
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Galaxy S25
Are you on AT&T?
Captderanged
Asteroid
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Galaxy S25
Yeah
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Robin621k
Honored Contributor
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Galaxy S25
I suggest putting in an error report in the support section of the members app. Apparently this bug is limited to AT&T ViLTE only.
Until there is a patch for this, you will need to use Google Meet as a substitute.
Captderanged
Asteroid
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Galaxy S25
Appreciate it
Robin621k
Honored Contributor
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Galaxy S25
You're welcome.