Samsung Care Plus issue

[kdrop88]

Yesterday I signed up for Samsung Care Plus with theft. I decided to downgrade the service to basic Samsung Care Plus. I keep getting notifications to sign up for Knox Guard (required for the Samsung Care Plus theft plan not the regular plan) and then Knox Guard failing. I do not want this. 

How do I remove this?

[meself]

I would contact care

[kdrop88]

I have spoken with them they have no idea

[meself]

What did they tell you

[kdrop88]

They said that the Knox service was never activated for theft on my end so there was not a reason for it to be happening

[meself]

Maybe should of asked about the knox failure and if it was needed to be set up

[NoWarden]

WOW!! 👏👏👏👏👏👏👏😊😊

[Srb79]

I believe Knox Guard is required for Care+ with theft. I do not think there is a way around it. This was the case couple years ago.