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Samsung wallet failed

(Topic created: 02-24-2025 11:55 AM)
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Davelover007
Cosmic Ray
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Galaxy S25
I recently trade my s24 ultra for the s25 ultra but sadly 😥 since I migrated to that new phone, the wallet doesn't work anymore, I uninstall and reinstall, restart the phone and the problem remains the same 

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realaud
Honored Contributor
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Galaxy S25

 For questions or concerns with using the Samsung Pay/Wallet app, please reach out to Samsung Pay at 1-844-726-7297. 

For additional information, check out the FAQ's here:

https://www.samsung.com/us/samsung-wallet/faq/ 

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Tom6068
Black Hole
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Galaxy S25

Samsung Wallet?

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Robin621k
Honored Contributor
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Galaxy S25
What is not working in Samsung Wallet?
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realaud
Honored Contributor
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Galaxy S25

Are you getting an error message?

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Davelover007
Cosmic Ray
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Galaxy S25
Yes samsung wallet in us1740444358629.jpg1740444358639.jpg
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Tom6068
Black Hole
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Galaxy S25

Do you have a Samsung account that is connected to your S25 and your device is registered with it? To check, go to settings/Accounts and backup/Manage accounts and it will be shown under "Devices". Remove any older devices you may have there (but not your S25 if it is there), like your previous smartphone. If your S25 is not listed, register it with that Samsung account.

To register your device, here are methods from Samsung directly.

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Members_4R14ZqL
Constellation
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Galaxy S25

I had similar problem with same error message, but it worked fine after I updated all required google apps like google play service.

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Robin621k
Honored Contributor
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Galaxy S25
Try this:

Wipe Cache Partition.

Power off your device.

While powered down, press power button and volume up button simultaneously until the phone vibrates. Let go of buttons. You will now be in the bootloader. Using Volume buttons for scrolling, power button for Yes.
Scroll down to Wipe Cache Partition. Press power, scroll to Yes, press power. Reboot press power key.
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Davelover007
Cosmic Ray
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Galaxy S25
I tried it, it doesn't work 😕,
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Robin621k
Honored Contributor
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Galaxy S25
Try calling Samsung technical support.

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