Original topic:

Secure folder didn't transfer

(Topic created: Saturday)
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userSWT6sAWUVm
Constellation
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Galaxy S25
Not cool. In smart switch I was specifically asked if I wanted to transfer my secure folder. I said yes. I apply my swipe code, and I move on. 
On my s25u I look for secure folder, unfortunately as ive come to find out, a few hours after factory reseting my s23u. I see there isnt even a secure folder app in the s25u. I go through settings to find it and it's f****** empty. 
I go to try to restore. Nothing to restore. WHY?

This makes no sense. I did every step in smart switch I needed to. Confused.

Help. Samsung. I NEED THAT FOLDER. PLEASE. HELP. PLEASE HELP. PLEASE. PLEASE. PLEASE. PLEASE. PLEASE....
5 Replies
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Supernova
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Galaxy S25
S25U or S23U ? If didn't backup secure folder the contents are gone.

When backing up your prompted to back up secure folder, if you didn't login to secure folder when backing up the secure folder it's not saved as backup does not have access to the contents


Cheers
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userSWT6sAWUVm
Constellation
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Galaxy S25
That's what I'm saying, I did login. But it still did not appear.
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kmb1
Galaxy
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Galaxy S25
Although I have posted that I previously had the exact same problem, and posted and received replies DOZENS of times, which all basically informed me that there's no way to transfer Secure Folder data to a new phone, you are the FIRST PERSON to actually make me realize that the secret is to LOGIN TO THE SECURE FOLDER BEFORE WE PERFORM A BACKUP. I cannot thank YOU ENOUGH! 10,00 THANKS!
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Galaxy S25

That's really odd... my Secure Folder data transferred no problem (from locally attached SD card backup).

Did you restore SmartSwitch data from locally attached storage/old phone or no?

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Supernova
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Galaxy S25
Me 2. I backed up my phone yesterday through connected usb flash drive to the phone by Samsung Smart Switch logged in to secure folder all good including secure folder. The backup is encrypted.

Cheers
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