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Visual voicemail Tmobile S25 ultra not working

(Topic created: Friday)
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mommy2threegirls
Constellation
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Galaxy S25
I received my S25 Ultra yesterday. I went to set up my visual voicemail this morning. I went into my phone settings, clicked visual voicemail, and approved everything. When it asked for a new pin, I used a number I had never used before. It said OLD PIN and wouldn't let me continue. I tried several more times with other numbers...same result. I've cleared the cache and data in visual voicemail and nothing works. Anyone have a solution for this?
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Solution
Dan2023
Honored Contributor
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Galaxy S25
Please contact your carrier for assistance regarding this issue as visual voicemail is a feature managed by your carrier, not Samsung.
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